Returns & Exchange

Kakapo Kids Return, Exchange & Refund Policy

Every product at Kakapo Kids is made with love, and we hope you adore what you receive. But just in case something doesn't work out, here's everything you need to know:

Non-Returnable / Non-Exchangeable Items

  1. Muslin Swaddles, Bibs & Burp Cloths - No returns or exchanges.
  2. Sale Items - Not eligible for return or exchange.
  3. Limited Edition Products (Holi, Christmas, etc.) - Exchange only.
  4. Used or Washed Products - Cannot be returned or exchanged.
  5. Once Exchanged - Items that have already been exchanged cannot be returned/exchanged again.

❌ Cancellations

Changed your mind? No problem!

  1. Email us ASAP at kanishtha@kakapokids.com with the subject: ORDER CANCELLATION and your order number.
  2. If your order hasn't shipped yet, we'll cancel it and process a full refund within 7 working days.
  3. If it's already shipped, wait for delivery and raise a return request. Refund will be issued as per refunds policy.

📦 Address Errors / Undelivered Orders

  1. Please double-check your address and phone number before placing an order.
  2. Once an order is shipped, we cannot modify address details.

🔄 Returns & Exchanges

We get it. Sometimes sizing goes wrong, especially with non-stretch malmal. We're happy to help!

  1. Raise a return/exchange request within 7 days of delivery: https://www.kakapokids.com
  2. Pack the item with original bill & tags.
  3. We'll schedule a return pickup** and process once we receive and check the product.
  4. One return/exchange per order only.
  5. For faster exchanges, place a fresh order and mark the original for return.
  6. Damaged/used items will not be accepted.

Reverse Pickup Info:

  • Pickup is only from the original shipping address.
  • Only 2 attempts will be made. If unsuccessful, you'll need to send it to us at your own cost.
  • If your pincode isn't serviceable or our courier partners cannot pick up the return package due to any reason, you can ship it back and get upto ₹75 refund as reimbursement.

Refunds

  1. Shipping & COD charges are non-refundable. For free-shipping orders, ₹75 is deducted. For COD, ₹150 is deducted.
  2. Refunds are issued via:
    • Prepaid Orders: Refunded to original payment method or Store Credit
    • COD Orders: Refunded as Store Credit only.
  3. Refunds are issued every Monday, within 7 working days of us receiving the return and checking for damages.
  4. Items returned in used/damaged condition will not be refunded.
  5. Address issues resulting in returns will incur a ₹150 deduction.

⚠️ Damaged or Missing Items

If your order is damaged or incomplete:

  • Email us at piyalenterprises@gmail.com with your order number.
  • Attach a photo AND an unpacking video, including the courier packaging.
  • We'll resolve it ASAP!